Boosting confidence around the UX Process with the help of Heuristic Evaluations.

  • User is not in control of the situation.
  • No visibility of the user status.
  • User is not being supported to perform a task.

Identifying designs screwups and informing others properly

This is what heuristic evaluations are good for. Identifying what UX rules are broken within a scope. You start by defining the heuristics (the rules) that you want to benchmark against.

Heuristics we benchmark against
  • Gather url, screenshots, sections, etc.
  • Tie the finding to the respective heuristics
  • Establish the severity of each flaw
  • Establish who is responsible to start the remediation process (send it directly to development, create a new design comp, meet with stakeholders to discuss).
  • Propose ways to solve them (a short sentence is enough at this stage)
  • Find out how difficult would it be to fix it (get somebody from dev to do this)
  • Find out how long does it take to fix it.
a brief sample of issues

Going beyond the report.

Have a nice discussion with stakeholders with your findings and illustrate them on the heuristics you have used to identify and sort the issues. This conversation will be very enlightening… for everybody.

Jira ticket for fix

Design is not pixie dust, now everybody knows

Now you have documented the whole thing from start to finish and pumped deliverables at all the stages of the process. There is enough data for everybody to understand why and how a UX flaw has been tackled.

The outcome

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David Linke

David Linke

UX Professional, User Advocate and Product Developer.